Please bear with me/us during this period of the last couple of months during which my blog entries have been minimal and we have not been sending out our regular newsletters.
Our admin resources have been stretched in dealing with the implementation of our new website and the inevitable 'bugs' that came with it partly by introducing the new online customer accounts. Added to this has been the introduction of the new skin care range and the 'settling in' of these, and further, the need for us to prepare for the release of the new generation Total Balance which includes three new versions for adults plus a childrens Total Balance.
Included with the release of the new generation Total Balance will be a new Multi-Xtra product that we have developed (which is an advanced Multi Vitamin/mineral tablet) for those people whose budget cannot stretch to the Total Balance. In other words we have manufactured and will be releasing 8 new complex products. This has been a major exercise.
These will all be released by Wednesday/Thursday next week.
It has been a bit like the 'perfect storm' with a series of situations all converging at the same time. Fortunately, our manufacturing division is 'immune' from all this as that just keeps ticking along nicely. They don't have to worry about the labels or the purchasing of the raw ingredients etc as that is an admin responsibility. Accordingly, a lot of one of pressure has been put on our admin and customer relation staff having to cope with the learning curve associated with many of these very much improved systems.
But, happily we are almost through the other side of the storm and I for one with many of our staff will be able to start living semi-normal lives again unstead of the constant 7 day weeks and very long days and evenings.
But...it has been exciting and in addition to the product improvements we have made our customers will also soon see further improvements in our customer support.
I hope to be back to normal with both newsletters and blog entries within the next 2 weeks. I will endeavor to answer questions on the blog in a timely manner but the next couple of days I will be tied up in helping finalize draft regulation for the NZ supplement industry.
Thank you for your understanding.