Since we released our new natural skin care products a few months ago the sales have been steadily increasing in spite of tougher economic times...no doubt reflecting the excellent value for money of these new products.  Feedback has been good with repeat order rates high.

Like our Total Balance range of supplements we will continue to ensure that we keep up with the latest developments in natural skin care and periodically (at least once a year) 'tweak' the formulas if we can see a benefit to our customers in doing so.

It is not as easy as it may seem to get a natural skin care product with perfect texture.  The process of preparation is quite complex for our products.  We have to use water 'baths' to indirectly heat certain oils to specified temperatures.  At the same time powders have to be mixed into purified water at different temperatures and then these have to be combined at a specific rate and blended for specific times.

All these processes are carefully documented and the final product goes through a QA inspection and is tested at an independent laboratory for any micro-biological contamination before being released.

Our formulator who is a highly experienced cosmetic chemist from Germany is usually present at most production runs.  Our QA person is always present.  However, during the last production run (when our formulator was not present) we have determined that a couple of the products, namely Women's Day Cream and Body Lotion was blended for a little longer than was desirable.  Whereas the texture appeared fine at the time it was inspected we have found subsequently that in some tubes that it is more liquid than desired.

The efficacy of the product is not affected but the texture is.  If you have had one of our skin care products and the texture has not been as you feel it should have been please email michelle@xtend-life.com and let her know the product concerned and the numbers stamped on the tube and we will replace it at our cost.

We have been doing small production runs of each product so that we can ensure that every batch is as fresh as possible.  We know from our records which batches were blended a bit to much and have modified our procedures to ensure that it is not repeated.

One of the procedures is that in future we will not just rely on the texture at the time of completion of the production run but also do some accelerated tests on each product before shipping to ensure that the consistency of the texture remains unchanged. 

If you did receive one of these tubes please accept my apologies and email Michelle for a replacement.

Thank you